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Wilderness at the Smokies, Sevierville, TN

Property Details

713 suites, lodges, and villas

Product Installed

Five iQ1001s,Two 2 iQ751s

Installed Capacity

6,500,000 BTU/hr
Zero Gallons storage


Ferguson Enterprises

Intellihot delivers hot water to a large resort in the Smokies.

Leaky storage tanks and regular failures drove this large resort to seek a more reliable, efficient solution for its water heating demands. Intellihot’s technology delivered a state-of-the-art water heating system with zero storage, and eliminated 1,700 gallons of hot water storage.

Wilderness at the Smokies is a family focused adventure center that includes the Southeast’s largest indoor water park, a 3 story ropes course, mini-golf and more. The lodging amenities include a variety of villas, lodges and super-sized suites that can sleep up to 15 people. Guests also enjoy several on-site dining options as well as business and exercise spaces.

"We wanted a high efficiency domestic water heating system to replace our aging tanks that were beginning to fail. Ruptured and leaking tanks on 3rd and 4th floor mechanical rooms are never good for a hotel. We were able to eliminate 17 tanks totaling 1,700 Gallons of stored water with seven intellihot iQ units which have kept up with our hotel demand and haven’t skipped a beat.” - Steve Chambers, Director of Facilities


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The Challenge

The property had 17 tank type heaters at 399,900 BTU each with 100 gallons storage. The aging heaters were failing, and leaks and failures were occurring regularly. With several mechanical rooms on the 3rd and 4th floors, management was always concerned that the leaks might damage the below suites. The mechanical rooms were also low on space.

The Intellihot Solution

Management wanted to upgrade to water heating technology that was more efficient and required less space. Most importantly, they wanted to eliminate the risk of leaking storage tanks. The two iQ751s and five iQ1001s provided them with plenty of commercial water heating capacity without the bulky storage requirement.

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